FAQs
Do you have a question to ask us? Let go's, it’s Friday Bae! Here are the answers to all your FAQ's!
Become a member of the Friday Bae squad, and place your orders with confidence, thanks to this space created just for you. Here, we answer all your questions regarding the use of the website www. fridaybae.com. It will continue to grow along with your questions! If you have a question to ask, a doubt to submit, a suggestion to make, or a compliment to give... please feel free to email or call us.
Welcome to Friday Bae!
CREATE AN ACCOUNT ON FRIDAY BAE
How to I create an account?
Easy. Go to the My Account section, fill out the form. Once you have registered, your delivery addresses will be saved on the account.
Can I change my account details?
Of course. When you go to the My Account page, you can modify your details in our section marked Your personal data and validate these changes.
How many delivery addresses can I have?
Five. (Hope you don't have too many close friends...)
Can I choose a delivery address anywhere in the world?
Your life sounds exciting! No worries, we are able to deliver wherever you’d like, as long as the products are legal there.
Oops! I forgot my login and/or password!
You can easily find them on the My account area by clicking on the forgotten password link. All you need to do is provide us with your contact email address and validate your request so that you can create a new password. It’s that simple and completely automated.
Can I trust you with my personal information?
No need to worry about that. Any information you give to us will remain strictly confidential and no one other than us will ever have access to it. It will only be used by our services that are used to deliver your products as soon as possible and serve you as best as we can. Your bank details will be encrypted in SSL mode at the same time as they are entered, and will not be stored on fridaybae.com.
Why do I have to register my personal details before I can buy?
This does not commit you to anything, except to facilitate the tracking of your purchases. Before placing your order, we recommend that you create a personal account that will allow you to easily access and track the delivery of your products, view the history of your online purchases, and also be able to order another product without having to fill out your details again.
How to I become a member of the Friday Bae squad?
All you have to do is subscribe to our newsletter and/or follow us on our social networks. By becoming a member and placing an order, you accumulate Bae Coins, win gifts, benefit from numerous exclusive advantages, and are up to date on our latest news.
Place an order on Friday Bae
Are all your products still available?
Of course. In the event that one of them goes out of stock, it will be indicated that this product is unavailable for purchase.
Can I order whatever I want?
Alas...For security reasons, you are limited to 9 identical products and/or 500 € per order.
How do I change my delivery address?
By default, your shipping address will match your billing address. In addition, if you wish to regularly send orders to a different address, you can save them in the address book provided for this purpose on your account.
I want to have an order sent to me, but not at home, is this possible?
No problem. In your account, you have an address book that allows you to register a delivery address that is different from your billing address. When placing your order, you will simply have to select the desired delivery address.
How long does delivery take?
In mainland France:
- If you choose home delivery by tracked Colissimo, your package will be delivered to you within 2 to 3 working days (5 days on average for Corsica).
- If you choose delivery to a relay point by Colissimo with tracking, your package will be delivered to you within 3 to 5 working days (7 days on average for Corsica).
For other European countries:
- If you choose home delivery by Colissimo international export with tracking, your Parcel will be delivered to you within 3 to 6 days excluding weekends.
For international countries:
- The time varies between 1 to 2 weeks, customs clearance included
How much does shipping cost?
Delivery to a relay point in mainland France is free starting at 50€ of purchase.
Below this amount, delivery is €3.90 via Colissimo Point Relais and €4.90 via Colissimo without signature and €5.90 via Colissimo with signature.
For all orders over €99.99, Colissimo delivery with or without signature is free.
For European Union countries, delivery is free from €100 of purchase. Below this amount,
- Delivery to Belgium is €8.90 for Colissimo Europe without signature and €9.90 for Colissimo Europe with signature.
- Delivery in Switzerland is €12.90 for Colissimo Europe without signature and €13.90 for Colissimo Europe with signature for the countries within the European Union zone 1 and 2 (Greece, Ireland, Italy, Finland, Austria, Denmark, Germany, Luxembourg, Netherlands, Portugal, Spain)
- Delivery is €14.90 Colissimo Europe with signature. For European Union countries zone 3 and 4 (Bulgaria, Croatia, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Norway, Romania)
- Delivery is €15.90 Colissimo Europe with signature for the French Overseas Territories, delivery is €25 for other international countries, delivery is €33.66 for a package less than 1kg and €46.22 for a package greater than 1 kilo
Track your Friday Bae order
When is my order finalized?
After having validated your basket, your identification, your delivery method, as well as your payment, you will only have to click on the confirmation button. A summary of your order will then be displayed for a final verification. If you agree, you will click on the button validate the order, a message will also be displayed saying, Your order has been received depending on whether or not your payment has been accepted.
Where is my order number?
Don't panic. It will appear on all the confirmation emails that we send you, as well as on all the documents that will be sent to you, such as your packing slip you’ll receive upon delivery.
What if I want to change or cancel the order I just placed?
This is possible, but we cannot advise you enough to validate your order only when you are sure. In business as in love, it is better to avoid too much indulging if you are uncertain.
In order to ensure the best possible delivery times, all your orders are processed by our logistic services. If you wish to modify or cancel the order before it’s sent, contact our customer service as soon as possible.
Complete cancellation.
In case of outright cancellation, your customer service advisor will check the status of your order. If it is not yet in preparation, it will proceed to its cancellation and the payment you have made will also be immediately canceled. Otherwise, if your order is being prepared or has already been sent, you will have to return it to us within seven days of receipt, accompanied by the return slip attached to your package.
Partial cancellation.
However, given the speed through which our orders are processed, we cannot partially cancel them. If, however, your order has not being prepared, your customer service advisor may proceed to its complete cancellation and the payment you have made will then also be canceled; you will be able to place a new order on yesforlov.com subject to a new payment. If your order is being prepared, or even expediated, you will have to return the product(s) within seven days of receiving them, accompanied by the return slip attached to your package. You will then have to note on this slip the number of authorization that will have been assigned to you by your customer service advisor.
Adding products.
The payment authorization of your bank can not be modified after its validation; you will have to place a new order and proceed to a new payment if you want to add products to an order already validated.
Changing the address
No. You will not be able to change the delivery address of an order that has already been validated. So be careful not to send it to the wrong person!
Can I group multiple orders together?
No. A payment and validation correspond to a single order with us, linked to a single delivery address and a single billing address. You can certainly put what you want in your cart, but you will have to make a new order for each different delivery address.
How do I check where it is?
After validation of your order on our site, you will receive several emails.
A first email will confirm that your order has been registered and prepared.
A second e-mail, confirming shipment, will be sent to you as soon as your order has been delivered to the carrier. It will be accompanied by an encrypted packing slip, specifying the parcel number. In this email, a link will give you access to our carriers website where you can follow your order and its different stages of shipment directly, using this parcel number.
I have not received anything, did my package get lost?
Of course not. Delivery times will vary based on the delivery option you have chosen. That being said, if you have not received your order within the specified delivery time, please contact our customer service. Our advisors will always be at your disposal.
Returns and Refunds
What is your refund policy?
In accordance with the law, we give you the possibility to return your package to us within fourteen days of receiving it.
The package I received is not what I ordered. What do I do?
Oops! Remember that this normally never happens. If, however, this falls on you, contact our customer service advisor immediately. She will be happy to help you return or exchange your order, and of course shipping costs will be refunded. Apologies.
How do I return my order?
In accordance with current law, we offer you the possibility of returning your order to us within fourteen days of receipt. In accordance with the provisions of article L 221-18 of the Consumer Code, if a Product delivered does not give complete satisfaction to the Customer, they may return it to Friday Bae within fourteen (14) days from from the date of recieving the order. The Customer must send an email to the address contact@fridaybae.com specifying the order number while informing the company of their decision to withdraw. Friday Bae will send the return procedure to the Customer.
You have received your order placed on our site, it conforms to your initial choice but, for one reason or another, its content does not suit you. It does not fill us with joy, but we can understand. To request an exchange or refund for this order, proceed as follows.
Contact our customer advisor Zoe (contact@fridaybae.com) immediately.
Several scenarios are possible.
You have received the correct order that you placed on our site, for one reason or another, its content does not suit you. It does not fill us with joy, but we can understand. To request an exchange or refund of this order, proceed in the following way:
Contact our customer advisor immediately. Your advisor will help you understand the terms of your return and will provide you with the return number which has been authorised for your package and its contents. We must warn you that without the assignment of this return authorisation, your package may be put in arrears upon arrival in our logistics department. As a general measure, your refund may be delayed or even refused if all the return conditions have not been respected.
Several scenarios are possible.
You can request a refund of your order or a product that you are not satisfied with within fourteen days of receiving it. This refund will be effective once the returned package, along with its authorisation number, is received by our logistics department.
If you wish to proceed to a total or partial exchange of your order, our customer advisor will guide you to return your package to our logistics department, and to renew your order on our site as part of a new payment. Keep in mind that the logistical time processing this exchange can take two to three weeks.
The refund of your order will be made as soon as the returned package has been processed by our logistics department. Please note that the return shipping costs are your responsibility and that the refund of your order is subject to compliance with the return instructions described above.
I received a defective product. What do I do?
Normally, this is not something that happens, but in case it does, you can request a refund for this product within fourteen days of its receipt. As a first step, contact our customer service advisor. We apologise.
Why haven't I received any update on the order I returned to you?
Patience. The processing time for return packages is two to three weeks. Beyond that, contact our customer service advisor who will help you to carry out any necessary steps.
You should also know that as soon as it is processed by our logistics department, you will be able to view your return in the order history of your account.
When do I get my refund?
You will be reimbursed for the amount of the returned product(s), excluding export costs, as soon as your return package has been received and checked by our logistics department. The bank account you used during your purchase will then be credited with the amount you spent.
That being said, your bank details are in no way stored on our site. Our high-security payment provider will proceed directly to your refund based on the information relating to your order.
Spend less and enjoy more
How to benefit from a promotional offer?
Unless you refuse, we will notify you through email of our promotional offers. An advantage code will then be assigned to you so that you can benefit from it. All you have to do is enter this code into the space provided when it is time for you to make your purchase and click on OK. Psst.... if you register for our newsletter, you'll receive an immimmediate 10% off discount.
How does the promo code work?
You will simply receive it by e-mail. Be aware that this code will only benefit from promotions on Friday Bae items sold on our site.
Before using it, remember to check that its conditions of its use, the date in which it is valid until, and the products concerned are in align with order you intend to make.
Then enter this code at the bottom of the shopping cart page before you validate your order.
Careful, now. You will not be able to modify a promo code once it has been validated in your order.
If you have any doubts or questions, don't hesitate to contact us direcly :P
Do you have a fidelity program? How does it work?
In the Friday Bae squad, your loyalty is a mark of respect and trust. So we designed a loyalty program so that you always get gifts, discounts, and collect points to treat yourself whenever you want. Come and give us your opinion without hesitation and refer your friends and get rewarded, it happens here!
Can I make a suggestion?
Of course. We are always looking for ways to improve our online help service. Email us at: contact@fridaybae.com